Privacy Policy – Reach Design Ltd

1. Introduction

Reach Design Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the rights you have under New Zealand’s Privacy Act 2020 and applicable international data laws.

2. Information We Collect

We may collect the following personal information when you use our services or website:

• Contact details: name, email address, phone number
• Booking details: service selections, dates, times (via Cal.com)
• Payment information: processed securely by Stripe (we do not store card details)
• Resource downloads: email address collected to access free templates/tools
• Interactions: enquiries, forms, email correspondence
• Technical data: IP address, device/browser type, usage analytics (if enabled)

3. How We Collect Information

• Directly from you (forms, bookings, downloads, communications)
• Automatically via cookies/analytics tools (if enabled on our website)
• Through third-party services you use to interact with us (Cal.com, Stripe, HubSpot, Google Drive)

4. How We Use Your Information

We use your personal information to:

• Provide and deliver services you have requested
• Process payments securely
• Share booked services to your calendar (via Cal.com/Google Calendar)
• Send resources, updates, or newsletters (only if you opt-in)
• Improve our website, content, and services
• Comply with legal obligations

5. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with:

• Service providers (Cal.com, Stripe, HubSpot, Google Drive, hosting providers) strictly for service delivery
• Contractors and partners who assist in development or support services
• Legal authorities, if required by law

Note: Some providers may store data outside New Zealand (e.g., Stripe in the US).

6. Data Retention

We keep your personal data only as long as necessary for the purpose collected, or as required by law.

• Booking/payment data: kept for accounting/legal compliance
• Marketing emails: kept until you unsubscribe
• Resource downloads: retained until no longer required for follow-up

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your information
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Office of the Privacy Commissioner (NZ) if you believe your rights have been breached

8. Cookies and Analytics

If enabled, our website may use cookies to improve user experience and collect analytics. You can manage or block cookies via your browser settings.

9. Security

We take reasonable technical and organisational measures to protect your personal data from loss, misuse or unauthorised access.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at: